Return & Refund Policy

Non-Receipt Refund Guarantee

If your order hasn't arrived within 45 business days of the date of original purchase, please contact our support team for a full refund of your purchase. If only some of the items in your order have not been received (when ordering more than 1 item), you will be refunded for these items only.
This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries.


We allow for returns up to 60 days after the date of initial purchase.  If 60 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, please reach out to a customer service representative so we can help with your issue.  Please note that we require a receipt or proof of purchase for most returns, so please hold on to your order number or email confirmation.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, any item that is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 60 days after delivery.

Custom items (such as shirts, mugs and apparel) are printed upon order, therefore these items can't be returned or exchanged unless there is a product defect.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
As long as the item was returned for an approved reason, your refund will be processed and a credit will automatically be applied back to your credit card or original method of payment, within few business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take a few before your refund is officially posted on your credit card account.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@enchantedforestshop.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. for exchange requests please send us an email at support@enchantedforestshop.com.


To return your product, you should mail your product to the address provided to you after you contact customer service.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


By purchasing on this website you fully agree and understand this return & refund policy.